What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is calculated based on the price of materials in your zip code. Our labor cost changes based on the necessary trade and the difficulty of the job.
What is your typical process for working with a new customer?
We respond to messages for quotes. Then we attempt to set up a time to come out and provide a free estimate. Next, we present the estimate our client and if we agree on pricing, we schedule a time to begin the project. Before the start of the project, contracts will be signed and afterwards we ask for a certificate of satisfaction to be signed. Please contact our office for more information.
What education and/or training do you have that relates to your work?
R&L Building Group believes in hiring qualified business professionals within the industry. We emphasize safety and routinely schedule time to provide our staff with OSHA, EPA, and funding the cost of continuing education opportunities made available to our staff.
How did you get started doing this type of work?
We have been in business for 11 years as a general contractor and over the years we’ve add more and more services to our umbrella. We offer both commercial and residential services to the Greater Houston Texas community. After Hurricane Harvey, we added a water damage and fire restoration unit to help to a solution to our existing and future clients.
What types of customers have you worked with?
In the past, our primary client(s) have been large to medium size commercial projects and now we’ve added new amenities to our umbrella of services designed to offer residential clients a one stop destination for a variety of projects.
What advice would you give a customer looking to hire a provider in your area of work?
Research the contractor and all get 3 quotes. The cost should not be why a contractor is employed as opposed to the character of the contractor’s work ethics, examination of relevant references from prior jobs, and the contractor’s ability to communicate the scope of work to your fulfillment.
What questions should customers think through before talking to professionals about their project?
When are you ready to start? Do you have access to the necessary funds to afford the project? Do you have an expected date to start and complete the project? If you’ve filed a claim, do you have an insurance claim number?